FAQs and Technical Support

Contact Us!

Registration Support: kathy@calanimals.org

Exhibitor & Sponsor Support: megan@calanimals.org or text 571-215-2584 

Technical Support: CalAnimals21@commpartners.com


Please Note: If you are using Microsoft Internet Explorer as a web browser to view this site please switch to another provider. This site will not function properly on the Internet Explorer interface as it is an unsecure outdated internet browser. 

How do I access the sessions?

You can access any of the sessions you registered for by clicking on “Agenda” in the top menu bar or on the home page. From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. On the next page, click Enter Session. You can only enter sessions 5 minutes before the scheduled start time.

What do I need to attend sessions?

Below is what we recommend.

Device: It’s best to use a computer or laptop that has an updated internet browser.

Speakers: Sound is projected through your computer speakers, so make sure they work to hear the presenters.

Internet: It’s best to use a wired internet connection. A wired connection gives a consistent signal and consistent bandwidth, providing a better experience. Wifi is not recommended because the signal strength can vary.

Browser: Chrome, Firefox, Edge and Safari are the recommended browsers, we recommend using the most updated versions. Do not use Internet Explorer. Your browser must support HTML-5. To detect your browser version, run: https://whichbrowser.net 

Settings: Make sure you have pop-ups blockers disabled in your internet browser settings and that your browser is Active X enabled. If you are on a network that uses a firewall or VPN, you can test your access in advance to ensure our software will not be blocked by these items using this site, http://events.commpartners.com/webcasts/browsertest/

Minimum System Requirements: 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) 

I am in the session but the video froze/I can’t hear the audio. What should I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your internet browser connection by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

If you are having trouble viewing the video or the chat and you are connected to a VPN, try disconnecting from the VPN (if possible) and reloading the page to see if that helps.

Be sure others sharing your internet connection are limiting their bandwidth usage such as streaming video/audio on other devices, downloading large files, etc. 

How do I claim CE certificates? 

At the end of each session, you will need to complete the session evaluation, located in the contents tab where you entered the session. Once the evaluation is complete, you will be able to View/Print your certificate. Save as a PDF on your computer or print it to keep for your records! 

Need Further Technical Assistance? Please send an email to CalAnimals21@commpartners.com